Do customers share the same perspective? : a study on online OTAs ratings versus user ratings of Hong Kong hotels
Rosanna Leung, Norman Au, Jianwei Liu and Rob Law
| Year of publication: |
April 2018
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|---|---|
| Authors: | Leung, Rosanna ; Au, Norman ; Liu, Jianwei ; Law, Rob |
| Published in: |
Journal of vacation marketing : an international journal. - London : Sage, ISSN 1356-7667, ZDB-ID 1352663-7. - Vol. 24.2018, 2, p. 103-117
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| Subject: | Expectation disconfirmation | Hong Kong hotels | OTA star rating | rating discrepancy | user rating | Hongkong | Hong Kong | Hotellerie | Hotel industry | Konsumentenverhalten | Consumer behaviour | Bewertung | Evaluation | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1356766716679483 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011876140