Do restaurant customers who receive an unreasonably low bill bring it to the server's attention? : a field experiment on dishonesty
Yossef Tobol, Erez Siniver, Gideon Yaniv
| Year of publication: |
2022
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|---|---|
| Authors: | Tobol, Yossef ; Siniver, Erez ; Yaniv, Gideon |
| Published in: |
Journal of economic psychology : research in economic psychology and behavioral economics. - Amsterdam [u.a.] : Elsevier, ISSN 0167-4870, ZDB-ID 865181-4. - Vol. 90.2022, p. 1-8
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| Subject: | Bill error | Dishonest behavior | Field experiment | Restaurant customers | Gastronomie | Restaurant industry | Feldforschung | Field research | Experiment | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.joep.2022.102491 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013399919