Do sales and service compete? : the impact of multiple psychological climates on frontline employee performance
Jessica Ogilvie, Adam Rapp, Daniel G. Bachrach, Ryan Mullins and Jaron Harvey
| Year of publication: |
March 2017
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| Authors: | Ogilvie, Jessica ; Rapp, Adam ; Bachrach, Daniel G. ; Mullins, R. T. ; Harvey, Jaron |
| Published in: |
The journal of personal selling & sales management : JPSSM. - Philadelphia, PA : Taylor & Francis Group, LLC, ISSN 0885-3134, ZDB-ID 901152-3. - Vol. 37.2017, 1, p. 11-26
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| Subject: | psychological climate | service climate | sales climate | employee performance | organizational citizenship behavior | Arbeitsverhalten | Work behaviour | Betriebsklima | Work climate | Klimawandel | Climate change | Verkaufspersonal | Salespeople | Arbeitsleistung | Job performance | Klimaschutz | Climate protection | Dienstleistungsqualität | Service quality | Arbeitspsychologie | Organizational psychology |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/08853134.2016.1276398 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011690132