Do service scripts exacerbate job demand-induced customer perceived discrimination?
Gianfranco Walsh and Eva Katharina Hammes
| Year of publication: |
2017
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|---|---|
| Authors: | Walsh, Gianfranco ; Hammes, Eva Katharina |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 31.2017, 4/5, p. 471-479
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| Subject: | Customer perceived discrimination | Dyadic data | Employee job demands | Service scripts | Dienstleistungssektor | Service industry | Diskriminierung | Discrimination | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Arbeitsmarktdiskriminierung | Labour market discrimination |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-06-2016-0209 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011742757