Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Hanqin Qiu; Ben Haobin Ye; Billy Bai; Wei Heng Wang
| Year of publication: |
2015
|
|---|---|
| Authors: | Zhang, Hanqin Qiu ; Ye, Haobin ; Bai, Billy ; Wang, Wei Heng |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 46.2015, p. 89-98
|
| Subject: | Switching barriers | Customer satisfaction | Customer loyalty | Hotel industry | Hotellerie | Kundenzufriedenheit | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Wechselverhalten | Switching behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011301991