Do they see the signs? : organizational response behavior to customer complaint messages
Sergej von Janda, Andreas Polthier, Sabine Kuester
| Year of publication: |
2021
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|---|---|
| Authors: | Janda, Sergej von ; Polthier, Andreas ; Kuester, Sabine |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 137.2021, p. 116-127
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| Subject: | New product development | Organizational learning | Attention-based view | Customer complaint management | Customer integration | Signaling theory | Beschwerdemanagement | Complaint management | Lernende Organisation | Learning organization | Beziehungsmarketing | Relationship marketing | Produktentwicklung | Kundenintegration | Innovationsmanagement | Innovation management | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2021.08.017 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012665696