Does autonomy increase or decrease negative emotional displays from service workers? : a test of competing hypotheses
Brandon W. Smit, Liam C. Ryan, and Courtney A. Nelson
| Year of publication: |
2016
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|---|---|
| Authors: | Smit, Brandon W. ; Ryan, Liam C. ; Nelson, Courtney A. |
| Published in: |
Journal of personnel psychology. - Göttingen : Hogrefe, ISSN 1866-5888, ZDB-ID 2523023-2. - Vol. 15.2016, 3, p. 134-138
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| Subject: | emotions | affect | personal autonomy | emotional labor | Emotion | Dienstleistungsberufe | Service workers | Arbeitsverhalten | Work behaviour | Arbeitszufriedenheit | Job satisfaction | Konsumentenverhalten | Consumer behaviour | Persönlichkeitspsychologie | Personality psychology |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1027/1866-5888/a000163 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011644429