Does CRM technology implementations mitigate employee intention to quit in call centres
Olanrewaju Kareem, Olayemi Abdullateef Aliyu, Sany Sanuri Mohd Mokhtar
| Year of publication: |
2020
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|---|---|
| Authors: | Olanrewaju Kareem ; Abdullateef, Aliyu Olayemi ; Mokhtar, Sany Sanuri Mohd |
| Published in: |
International journal of services technology and management : IJSTM. - Geneva : Inderscience Enterprises Ltd., ISSN 1741-525X, ZDB-ID 2048156-1. - Vol. 26.2020, 5, p. 423-439
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| Subject: | call centres | technology-based CRM | employee job satisfaction | qualitative overstretch | intention to quit | Callcenter | Call centre | Arbeitszufriedenheit | Job satisfaction | Beziehungsmarketing | Relationship marketing | Arbeitskräfte | Workforce | Mitarbeiterbindung | Employee retention | Kündigung | Dismissal | Arbeitsmobilität | Labour mobility |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSTM.2020.109427 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012503712