Does customer experience always benefit company? : examining customers' epistemic motivation and interaction with service contexts
Vu Thi Mai Chi, Widya Paramita and Tran Ha Minh Quan
| Year of publication: |
2022
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| Authors: | Vu Thi Mai Chi ; Paramita, Widya ; Tran Ha Minh Quan |
| Published in: |
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC). - [London] : Sage Publishing, ISSN 1839-3349, ZDB-ID 2211477-4. - Vol. 30.2022, 1, p. 35-50
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| Subject: | customer experience | engagement behavior | epistemic motivation | social identity | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Motivation | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Leistungsmotivation | Work motivation | Kundenservice | Customer service |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1839334921998867 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012698469