Does delivery service differentiation matter? : comparing rural to urban e-consumer satisfaction and retention
Yulia Vakulenko, Jasenko Arsenovic, Daniel Hellström, Poja Shams
| Year of publication: |
2022
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|---|---|
| Authors: | Vakulenko, Yulia ; Arsenovic, Jasenko ; Hellström, Daniel ; Shams, Poja |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 142.2022, p. 476-484
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| Subject: | Delivery Service | E-consumer | Rural Logistics | Urban Logistics | Logistik | Logistics | Logistikunternehmen | Logistics provider | Ländlicher Raum | Rural area | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Stadt-Land-Beziehungen | Rural-urban relations | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2021.12.079 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013168389