Does employee turnover predict customer satisfaction? : Report No. 03-121
Hooman Estelami and Robert F. Hurley
| Year of publication: |
2003
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| Authors: | Estelami, Hooman ; Hurley, Robert F. |
| Published in: |
MSI reports : working paper series. - Cambridge, Mass, ISSN 1545-505X, ZDB-ID 21271744. - 2003, 4, p. 41-56
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| Type of publication: | Article |
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| Language: | English |
| Notes: | Literaturverz. S. 55 - 56 |
| Source: |
Persistent link: https://www.econbiz.de/10009893403