Does ethical image build equity in corporate services brands? : the influence of customer perceived ethicality on affect, perceived quality, and equity
Vicenta Sierra, Oriol Iglesias, Stefan Markovic, Jatinder Jit Singh
Year of publication: |
September (I) 2017
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Authors: | Sierra, Vicenta ; Iglesias, Oriol ; Markovic, Stefan ; Singh, Jatinder Jit |
Published in: |
Journal of business ethics : JOBE. - Dordrecht : Springer, ISSN 0167-4544, ZDB-ID 868017-6. - Vol. 144.2017, 3, p. 661-676
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Subject: | Brand equity | Common method variance | Corporate brands | Customer perceived ethicality | Generalizability theory | Services brands | Markenimage | Brand image | Konsumentenverhalten | Consumer behaviour | Unternehmensethik | Business ethics | Firmenimage | Corporate reputation | Markenführung | Brand management | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Markenarchitektur | Brand architecture | Ethik | Ethics |
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