Does experience matter?: Differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users
| Year of publication: |
2010
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|---|---|
| Authors: | Dagger, Tracey S. ; O'Brien, Timothy K. |
| Published in: |
European journal of marketing : EJM. - Bradford : Emerald, ISSN 0309-0566, ZDB-ID 189982x. - Vol. 44.2010, 9 (1.1.), p. 1528-1553
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