Does haste always make waste? : service quantity, service quality, and incentives in speed-intensive service firms
Chanho Song, Sungha Jang, Jennifer Wiggins, Edward Nowlin
| Year of publication: |
2019
|
|---|---|
| Authors: | Song, Chanhoo ; Jang, Sungha ; Johnson, Jennifer Wiggins ; Nowlin, Edward |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 13.2019, 2, p. 289-304
|
| Subject: | Speed-intensive services | Financial incentives | Employee performance | Service quality | Service quantity | Dienstleistungsqualität | Dienstleistungssektor | Service industry | Anreiz | Incentives | Leistungsanreiz | Performance incentive | Arbeitsleistung | Job performance |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-018-0383-8 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012124322