Does the implementation of total quality management (TQM) change the wellbeing and work‐related attitudes of health care personnel? : Study of a TQM prize‐winning surgical clinic

Explores the quasi‐experimental study and the impact of the implementation of TQM on well‐being and work‐related perceptions among hospital staff. The survey was carried out before and after the implementation of TQM in a surgical clinic and at the same time in two non‐TQM surgical clinics which served as the control group. The results revealed that an economically feasible TQM implementation may not necessarily alter the wellbeing (in terms of job satisfaction, work motivation, and organizational commitment) and work‐related perceptions (including goal and process clarity, openness of communication, extent of participation and innovativeness, and degree of autonomy) of the staff. However, problems in commitment to TQM emerged among the physicians.