Does outcome quality matter? : an investigation in the context of banking services in an emerging market
Sonali Jain (Department of Commerce, Bharati College, University of Delhi, Delhi, India), and Sanjay K. Jain (Department of Commerce, Delhi School of Economics, University of Delhi, Delhi, India)
| Year of publication: |
2015
|
|---|---|
| Authors: | Jain, Sonali ; Jain, Sanjay K. |
| Published in: |
The journal of consumer marketing. - Bingley : Emerald Publishing Limited, ISSN 0736-3761, ZDB-ID 630151-4. - Vol. 32.2015, 5, p. 341-355
|
| Subject: | SERVQUAL | Service quality | Functional quality | Outcome quality | Service quality in Indian banks | Dienstleistungsqualität | Indien | India | Bank | Qualitätsmanagement | Quality management | Produktqualität | Product quality | Bankgeschäft | Banking services | Finanzdienstleistung | Financial services | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JCM-10-2014-1169 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011480640