Does pickup service quality explain BOPIS users' store relationship performance? : the moderating role of users' service experience consciousness
Thamaraiselvan Natarajan and Deepak Ramanan Veera Raghavan
| Year of publication: |
2024
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| Authors: | Natarajan, Thamaraiselvan ; Raghavan, Deepak Ramanan Veera |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 36.2024, 8, p. 2418-2448
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| Subject: | BOPIS | Experience quality | Perceived relationship investment | Pickup service quality | Relationship performance | Relationship proneness | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Lieferantenmanagement | Supplier relationship management | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Qualitätsmanagement | Quality management | Performance-Messung | Performance measurement | Einzelhandel | Retail trade | Taiwan |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-03-2023-0091 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015417771