Does Quality Control Services?

Brief discussion on the importance of quality as a control in the marketplace. Compares the measurement of quality by service providers with the high levels of quality achieved by manufacturers. Questions whether service providers adequately measure the quality of their services. The future offers quality challenges and opportunities for all service providers.

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Year of publication:	1994
Authors:	Ridley, Jeffrey
Published in:	The TQM Magazine. - MCB UP Ltd, ISSN 1758-6887, ZDB-ID 2024492-7. - Vol. 6.1994, 6, p. 17-18
Publisher:	MCB UP Ltd
Subject:	Auditing \| Customer satisfaction \| Service industries \| Service quality

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Type of publication:	Article
Type of publication (narrower categories):	review-article
Language:	English
Other identifiers:	10.1108/09544789410073595 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10015033383