Does quality management improve performance or vice versa? : evidence from the hotel industry
Juan José Tarí, Jorge Pereira-Moliner, Eva M. Pertusa-Ortega, María D. López-Gamero, José F. Molina-Azorín
| Year of publication: |
March 2017
|
|---|---|
| Authors: | Tarí, Juan José ; Pereira-Moliner, Jorge ; Pertusa-Ortega, Eva M. ; López-Gamero, María D. ; Molina Azorín, José Francisco |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 11.2017, 1, p. 23-43
|
| Subject: | Quality management | Performance | Cluster analysis | Selection effect | Hotel industry | Hotellerie | Qualitätsmanagement | Clusteranalyse | Unternehmenserfolg | Firm performance | Performance-Messung | Performance measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-015-0298-6 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011722446