Does resilience buffer the negative effects of tolerance of workplace incivility in the hospitality context?
Poornima Madan, Shalini Srivastava, Bhumika Gupta, Prasoon M. Tripathi
Year of publication: |
2025
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Authors: | Madan, Poornima ; Srivastava, Shalini ; Gupta, Bhumika ; Tripathi, Prasoon M. |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 126.2025, Art.-No. 104005, p. 1-11
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Subject: | COR theory | Emotional exhaustion | Organizational citizenship behavior | Psychological contract violation | Resilience | Tolerance of workplace incivility | Arbeitsverhalten | Work behaviour | Coping-Strategie | Coping strategy | Implizite Kontrakte | Implicit contracts | Soziales Verhalten | Social behaviour | Stress | Work stress | Emotion |
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