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Overlooked but not untouched: How rudeness reduces onlookers' performance on routine and creative tasks
Porath, Christine L., (2009)
Overlooked but not untouched : how rudeness reduces onlookers' performance on routine and creative tasks
How incivility hijacks performance : It robs cognitive resources, increases dysfunctional behavior, and infects team dynamics and functioning
Porath, Christine L., (2015)