Does service-sales ambidexterity matter in business-to-business service recovery? : a perspective through salesforce control system

Bilal Ahmad, Da Liu, Naeem Akhtar, Umar Iqbal Siddiqi

Year of publication:	2022
Authors:	Ahmad, Bilal ; Liu, Da ; Akhtar, Nadeem ; Siddiqi, Umar Iqbal
Published in:	Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 120124-4. - Vol. 102.2022, p. 351-363
Subject:	Manager trust in salesperson \| Resistance to change \| Salesforce control system \| Service innovation capability \| Service recovery performance \| Service-sales ambidexterity \| Verkaufspersonal \| Salespeople \| Organisationale Ambidextrie \| Ambidextrous organization \| Dienstleistungsqualität \| Service quality \| Beschwerdemanagement \| Complaint management \| Beziehungsmarketing \| Relationship marketing \| Vertrauen \| Confidence \| Controlling \| Management control \| Organisatorischer Wandel \| Organizational change \| Lieferantenmanagement \| Supplier relationship management \| Unternehmensdienstleistung \| Business services

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1016/j.indmarman.2022.02.007 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10013259101