Does the employee–customer satisfaction link hold for all employee groups?
| Year of publication: |
2007
|
|---|---|
| Authors: | Wangenheim, Florian v. ; Evanschitzky, Heiner ; Wunderlich, Maren |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 60.2007, 7, p. 690-697
|