Does the ferry sector need soft total quality management practices? : evidence from an Italian ferry company
Teresina Torre, Damiano Petrolo, Massimiliano Matteo Pellegrini and Daria Sarti
| Year of publication: |
2024
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|---|---|
| Authors: | Torre, Teresina ; Petrolo, Damiano ; Pellegrini, Massimiliano M. ; Sarti, Daria |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 36.2024, 3, p. 920-939
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| Subject: | Ferry sector | Soft dimensions of TQM | Strategy-as-practice | Total quality management | Qualitätsmanagement | Quality management | Italien | Italy | Fährschifffahrt | Ferry shipping |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-02-2022-0058 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014513424