Does the reward match the effort for loyalty program members?
Year of publication: |
September 2016
|
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Authors: | Danaher, Peter J. ; Sajtos, Laszlo ; Danaher, Tracey S. |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 32.2016, p. 23-31
|
Subject: | Loyalty programs | Equity theory | Consumer welfare | Kundenbindungsprogramm | Loyalty program | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Konsumentenrente | Consumer surplus |
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