Don't bug me! : service recovery for cockroach sighting in hotel food services
Hui-Wen Shih, Po-Ju Chen
| Year of publication: |
December 2017
|
|---|---|
| Authors: | Shih, Hui-Wen ; Chen, Po-Ju |
| Published in: |
International journal of business and economics. - Taichung : Feng Chia University, ISSN 1607-0704, ZDB-ID 2573186-5. - Vol. 16.2017, 3, p. 295-301
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| Subject: | brand image | crisis management | hotel security and safety | pest infestation, service recovery | satisfaction | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Markenimage | Brand image | Beziehungsmarketing | Relationship marketing | Krisenmanagement | Crisis management | Kundenservice | Customer service | Markenführung | Brand management | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011973060