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Enhancing the experience of needs satisfaction through service engagement : a case of commercial fitness centers in Malaysia
Teik, Derek Ong Lai, (2015)
Like it but do not comment : manipulating the engagement of sports fans in social media
Agrawal, Anand, (2018)
Featuring the hometown team in cause-related sports marketing : a cautionary tale for league-wide advertising campaigns
Nichols, Bridget Satinover, (2016)
Managing age diversity for customer service success in sports organisations
Johnson, Scott A., (2007)
Double play: creating the sport customer experience using an interdisciplinary framework for managing service employees
Miller, Janice S., (2008)