Driven by technology or sociality? : use intention of service robots in hospitality from the human-robot interaction perspective
Year of publication: |
2022
|
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Authors: | Song, Bo ; Zhang, Meng ; Wu, Peipei |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 106.2022, p. 1-9
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Subject: | Human-robot interaction | Service robots | Social presence | Technology-enabled | Use intention | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
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