Drivers and outcomes of relationship quality with professional service firms : an SME owner-manager perspective
Year of publication: |
2019
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Authors: | Casidy, Riza ; Nyadzayo, Munyaradzi |
Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 120124-4. - Vol. 78.2019, p. 27-42
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Subject: | Relationship quality | B2B | Professional service firms | SMEs | Relationship value | Perceived risks | KMU | SME | Lieferantenmanagement | Supplier relationship management | Beziehungsmarketing | Relationship marketing | B-to-B-Marketing | Business-to-business marketing | Dienstleistungsqualität | Service quality | Unternehmensdienstleistung | Business services | Unternehmensnetzwerk | Business network |
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