Drivers and resources of customer co-creation : a scenario-based case in the restaurant industry
Jinyoung Im, Hailin Qu
| Year of publication: |
July 2017
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|---|---|
| Authors: | Im, Jinyoung ; Qu, Hailin |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 64.2017, p. 31-40
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| Subject: | Customer co-creation | Perceived physical environment | Perceived support for customers | Knowledge | Self-efficacy | Motivation | Kundenintegration | Customer integration | Gastronomie | Restaurant industry | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2017.03.007 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011731665