Drivers of Customer Satisfaction for Software Products: Implications for Design and Service Support
| Year of publication: |
1995
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|---|---|
| Authors: | Kekre, Sunder ; Krishnan, Mayuram S. ; Srinivasan, Kannan |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md : INFORMS, ISSN 0025-1909, ZDB-ID 2063451. - Vol. 41.1995, 9, p. 1456-1470
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