Drivers of satisfaction and dissatisfaction for overseas service customers : a critical incident technique approach
Constanza Bianchi; Judy Drennan
| Year of publication: |
2012
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|---|---|
| Authors: | Bianchi, Constanza ; Drennan, Judy |
| Published in: |
Australasian marketing journal. - Oxford [u.a.] : Elsevier, ISSN 1320-1646, ZDB-ID 2194257-2. - Vol. 20.2012, 1, p. 97-107
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| Subject: | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009507921