Driving customer experience with transformational neuro-leadership : redefining the service-profit-chain
Amit Kumar, Arpana Kumari, Shuchita Singh, Veena Tewari
| Year of publication: |
2024
|
|---|---|
| Authors: | Kumar, Amit ; Kumari, Arpana ; Singh, Shuchita ; Tewari, Veena |
| Published in: |
Neuroleadership development and effective communication in modern business. - Hershey : IGI Global, ISBN 979-8-3693-4350-0. - 2024, p. 186-213
|
| Subject: | Neurowissenschaften | Neuroscience | Führungsstil | Leadership style | Transformationale Führung | Transformational leadership | Arbeitsverhalten | Work behaviour | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.4018/979-8-3693-4350-0.ch010 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015108184