Driving human-robot value co-creation in hospitality : the role of artificial empathy
Tengteng Zhu, Lishan Xie, Canmian Liu
| Year of publication: |
2025
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| Authors: | Zhu, Tengteng ; Xie, Lishan ; Liu, Canmian |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 126.2025, Art.-No. 104075, p. 1-11
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| Subject: | Service robots | Artificial empathy | Automated social presence | Human-robot value co-creation | Need for social interaction | Social crowding | Kundenintegration | Customer integration | Soziale Beziehungen | Social relations | Emotion | Künstliche Intelligenz | Artificial intelligence | Betriebliche Wertschöpfung | Value creation | Roboter | Robot | Soziale Werte | Social values | Automatisierung | Automation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2024.104075 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015359586