Dynamic capacity management for healthcare : advanced methods and tools for optimization

1. Introduction -- 2. Variability : killer of capacity -- 3. Interdependencies -- 4. DCAMM introduction -- 5. Predictive analytics -- 6. Demand components : the emergency department -- 7. Surgical services and DCAMM analytics -- 8. Up-down-up : creating a systems view from a component perspective -- 9. Capacity patterns and analytics for DCAMM -- 10. Dynamic resources allocations, dynamic standardization, and workload analytics -- 11. A word on mandated nurse-patient ratios -- 12. Outlier management and system balance.