Dynamic market complexity and service value advantage : an empirical investigation of business process management
Paul C. Hong, Mohammed Taj Hejazi, Xiyue Deng and Sandeep Jagani
| Year of publication: |
2022
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|---|---|
| Authors: | Hong, Paul ; Hejazi, Mohammed Taj ; Deng, Xiyue ; Jagani, Sandeep |
| Published in: |
Business process management journal. - Bingley : Emerald, ISSN 1758-4116, ZDB-ID 2014421-0. - Vol. 28.2022, 4, p. 983-1004
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| Subject: | Business process management | Competitive pressure | Customer service outcomes | Dynamic market complexity | Empirical study | Shared goal practices | Technology imperative |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BPMJ-01-2022-0045 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013380819