Dysfunctional customer behavior in cross-border e-commerce : a justice-affect-behavior model
Arthur J. Lin, Eldon Y. Li, Shih-Yang Lee
| Year of publication: |
February 2018
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| Authors: | Lin, Arthur J. ; Li, Eldon Yu-zen ; Lee, Shih-Yang |
| Published in: |
Journal of electronic commerce research : JECR. - Long Beach, Calif. : Univ., ISSN 1938-9027, ZDB-ID 2136755-3. - Vol. 19.2018, 1, p. 36-54
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| Subject: | Cross-border e-commerce | Dysfunctional customer behavior | Online shopping | Service justice | Dssatisfaction | Negative emotion | Word-of-mouth | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce | Emotion | Virales Marketing | Viral marketing | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011865634