E-banking users’ behaviour : e-service quality, attitude, and customer satisfaction
Charles k. Ayo and Aderonke Atinuke Oni, Oyerinde J. Adewoye and Ibukun O. Eweoya
| Year of publication: |
2016
|
|---|---|
| Authors: | Ayo, Charles K. ; Oni, Aderonke Atinuke ; Adewoye, Oyerinde J. ; Eweoya, Ibukun O. |
| Published in: |
The international journal of bank marketing : IJBM. - Bingley : Emerald Publishing Limited, ISSN 0265-2323, ZDB-ID 395277-0. - Vol. 34.2016, 3, p. 347-367
|
| Subject: | SERVQUAL | Nigeria | Customer attitudes | Quality | Customer satisfaction | Customer behaviour | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Electronic Banking | Electronic banking | Electronic Commerce | E-commerce | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJBM-12-2014-0175 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011593755