E: DECISIONS AND FORECASTING - Process variation as a determinant of bank performance: Evidence from the retail banking study
| Year of publication: |
2000
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|---|---|
| Authors: | Frei, Frances X. ; Kalakota, Ravi ; Leone, Andrew J. ; Marx, Leslie M. |
| Published in: |
Operations research, Management science : OR MS ; the international literature digest. - Davenport, Iowa : Executive Sciences Institute, ISSN 0030-3658, ZDB-ID 207381x. - Vol. 40.2000, 4, p. 441-444
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