E-government and Digitalisation of Core Administrative Services for Citizens in Selected CEE Countries

Improved service delivery (services are easier to use, more convenient, of better quality etc.) has been perceived as one of the key goals of e-government initiatives, next to the improvement of government business processes (increase in internal efficiency, better information sharing, inter-operation, innovativeness, better decision-making, greater transparency and accountability, and greater proximity to citizens). Much has been heard about citizen-centricity in e-government definitions and programmes, but has e-government actually developed in a citizen-centric way, and can the e-government be citizen-centred if it does not focus on core administrative services for citizens?