E-government service delivery performance : an adaptation of the balanced scorecard to the public sector
Assion Lawson-Body; Jared Keengwe; Laurence Mukankusi; Abdou Illia; Glenn Miller
| Year of publication: |
2010
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|---|---|
| Authors: | Lawson-Body, Assion ; Keengwe, Jared ; Mukankusi, Laurence ; Illia, Abdou ; Miller, Glenn |
| Published in: |
E-commerce trends for organizational advancement : new applications and methods. - Hershey, Pa. [u.a.] : Information Science Reference, ISBN 978-1-60566-964-9. - 2010, p. 283-300
|
| Subject: | Öffentliche Dienstleistung | Public services | E-Government | E-government | Soldaten | Soldiers | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Balanced Scorecard | Balanced scorecard | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003918216