E-mail and behavioral changes : uses and misuses of electronic communications

Intro -- Table of Contents -- Title -- Copyright -- Acknowledgements -- Preamble -- Introduction -- I.1. Electronic communication, what is the problem? -- 1 Electronic Mail -- 1.1. Electronic mail, what is it exactly? -- 1.2. The most used communication tool in the professional world -- 1.3. Characteristics and beginning of misuse -- 1.4. E-mail versus other communication tools -- 1.5. The structure of e-mail and its susceptibility to misuse -- 1.6. Other forms of electronic communication, other flaws -- 1.7. Conclusion -- 2 From Role to Identity -- 2.1. Roles, boundaries and transitions -- 2.2. Roles -- 2.3. Identities -- 2.4. Conclusion -- 3 Roles and the Digital World -- 3.1. When electronic communications disrupt space-time -- 3.2. Role transformation -- 3.3. Conclusion -- 4 Challenges in Communication -- 4.1. Interpersonal communication: a subtle tool -- 4.2. Misunderstanding in communication -- 4.3. From misunderstanding to a lack of respect -- 4.4. A challenge for digital managers: communicating with the absent other -- 4.5. Conclusion -- 5 Defining Spam -- 5.1. What is spam? -- 5.2. Preface: the influence of role on users' perceptions of messages -- 5.3. Classifying e-mails according to role management theory -- 5.4. Message classification model -- 5.5. Conclusion -- 6 A Lack of Ethics that Disrupts E-mail Communication -- 6.1. There is a new behavior behind every technical asset -- 6.2. Ethics and Information and Communication Technologies -- 6.3. Glossary of misuses and some of their consequences -- 6.4. Conclusion -- 7 The Deadly Sins of Electronic Mail -- 7.1. Carefree exuberance -- 7.2. Confused identity -- 7.3. Cold indifference -- 7.4. Impassioned anger -- 7.5. Lost truth -- 7.6. The door of secrets -- 7.7. Fraudulent temptation -- 7.8. What answers should be given to these questions? -- 8 The Venial Sins of Electronic Mail.