E-S-Qual : a multiple-item scale for assessing electronic service quality ; Report No. 04-112
A. Parasuraman; Valarie A. Zeithaml and Arvind Malhotra
| Year of publication: |
2004
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|---|---|
| Authors: | Parasuraman, A. ; Zeithaml, Valarie A. ; Malhotra, Arvind |
| Published in: |
MSI reports : working paper series. - Cambridge, Mass. : [Verlag nicht ermittelbar], ISSN 1545-505X, ZDB-ID 2127174-4. - 2004, 3, p. 3-25
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| Subject: | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement | Messung | Measurement |
| Extent: | graph. Darst |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10002566757