E-satisfaction and e-loyalty: A contingency framework
| Year of publication: |
2003
|
|---|---|
| Authors: | Anderson, Rolph E. ; Srinivasan, Srini S. |
| Published in: |
Psychology & marketing. - New York, NY : Wiley, ISSN 0742-6046, ZDB-ID 2269338. - Vol. 20.2003, 2, p. 123-138
|