E service : 24 ways to keep your customers - when the competition is just a click away
Ron Zemke ; Tom Connellan
| Year of publication: |
2001 ; 1. print.
|
|---|---|
| Authors: | Zemke, Ron ; Connellan, Thomas K. |
| Publisher: |
New York, NY [u.a.] : AMACOM |
| Subject: | Customer services | Electronic commerce |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | VIII, 341 S. : Ill., graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-8144-0606-8 |
| Classification: | Betriebliche Information und Kommunikation ; Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004604715