E-service failure and recovery strategy in times of crisis : effect on peer attitudes, expectation and future intention
Pantea Foroudi, S. Asieh Hosseini Tabaghdehi, Valentina Cillo, Maria Teresa Cuomo
| Year of publication: |
2025
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|---|---|
| Authors: | Foroudi, Pantea ; Tabaghdehi, S. Asieh Hosseini ; Cillo, Valentina ; Cuomo, Maria Teresa |
| Published in: |
Review of managerial science : RMS. - Berlin : Springer, ISSN 1863-6691, ZDB-ID 2365045-X. - Vol. 19.2025, 2, p. 537-571
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| Subject: | Crisis management | E-service failure strategy | Future intention | Peers’ attitude | Peers’ expectations | Proposed resolution | Relationship termination | Krisenmanagement | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Soziale Gruppe | Social group | Electronic Commerce | E-commerce | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Meinung | Opinion |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11846-024-00762-0 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015194561