E-service quality: an internal, multichannel and pure service perspective
| Year of publication: |
2009
|
|---|---|
| Authors: | Barrutia, Jose ; Charterina, Jon ; Gilsanz, Ainhize |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 29.2009, 12, p. 1707-1722
|