E-service quality: comparing the perceptions of providers and customers
| Year of publication: |
2009
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|---|---|
| Authors: | Stiakakis, Emmanouil ; Georgiadis, Christos K. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 19.2009, 4, p. 410-430
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