E-service quality : development and validation of the scale
Year of publication: |
2023
|
---|---|
Authors: | Kaur, Baljit ; Kaur, Jasveen ; Pandey, Shivendra Kumar ; Joshi, S. |
Published in: |
Global business review. - New Delhi [u.a.] : SAGE Publ., ISSN 0973-0664, ZDB-ID 2211884-6. - Vol. 24.2023, 5, p. 953-971
|
Subject: | E-service quality | scale development | validation | information quality and usability | reliability | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Messung | Measurement | Online-Handel | Online retailing | Informationswert | Information value | Benutzerfreundlichkeit | Usability | Qualitätsmanagement | Quality management | Konsumentenverhalten | Consumer behaviour | Website | Produktqualität | Product quality |
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