E-service quality : development and validation of the scale

Baljit Kaur, Jasveen Kaur, Shivendra Kumar Pandey, and S. Joshi

Year of publication:	2023
Authors:	Kaur, Baljit ; Kaur, Jasveen ; Pandey, Shivendra Kumar ; Joshi, S.
Subject:	E-service quality \| scale development \| validation \| information quality and usability \| reliability \| Dienstleistungsqualität \| Service quality \| Electronic Commerce \| E-commerce \| Messung \| Measurement \| Online-Handel \| Online retailing \| Informationswert \| Information value \| Benutzerfreundlichkeit \| Usability \| Qualitätsmanagement \| Quality management \| Konsumentenverhalten \| Consumer behaviour \| Website \| Produktqualität \| Product quality

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1177/0972150920920452 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014432468