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An investigation of perceived service quality in online shopping : a hierarchical approach
Mpinganjira, Mercy, (2015)
Post COVID-19 online shopping in South Africa : a mediation analysis of customer satisfaction on e-service quality and purchase intention
Mtotywa, Matolwandile Mzuvukile, (2023)
Influence of retailers' website system quality factors on online shopping in South Africa
Hung-Joubert, Yu-Ting, (2019)
E-service quality framework in a revenue authority setting for South Africa
Stiglingh, Madeleine, (2013)
Developing a model to evaluate the quality of the services rendered by the South African Revenue Service
Stiglingh, Madeleine, (2009)
The sale of South African businesses : navigating through the tax minefield
Fouche, Luan, (2013)